Policy

Welcome to Roque Marketing! To ensure the best possible experience for all of our clients, we have established the following policies. By engaging our services, you agree to abide by these terms.

We understand that circumstances can arise that may require you to cancel or reschedule an appointment. To avoid any fees, please notify us at least 24 hours in advance. Cancellations or missed appointments without a 24-hour notice will incur a $75 cancellation fee. This policy helps us manage our time effectively and accommodate other clients.

• Invoices: All services provided by Roque Marketing will be invoiced upon completion or as agreed in the project scope.
• Payment Due Dates: Payment is due within 14 days of receipt of the invoice unless otherwise specified in the agreement. Late payments may incur additional fees.
• Accepted Payment Methods: We accept payments via Check, Zelle, Venmo, bank transfer.
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Roque Marketing is committed to maintaining the confidentiality of all client information. We will not disclose any proprietary or sensitive information shared during the course of a project without the client’s express consent.

• Revisions: Each project includes a set number of revisions as agreed upon in the project scope. Additional revisions beyond the agreed-upon limit may result in additional fees.
• Approval: Once final approval is given by the client, the project is considered complete, and any further changes will be billed separately.
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• Ownership: Upon final payment, ownership of all original content, designs, and deliverables created by Roque Marketing for the client will be transferred to the client.
• Use of Work: Roque Marketing retains the right to display any completed work in our portfolio and promotional materials unless otherwise agreed upon.
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To ensure the success of the project, clients are responsible for providing necessary materials, feedback, and approvals in a timely manner. Delays in providing these materials may affect project timelines.

Roque Marketing reserves the right to terminate services if the terms of the agreement are violated, including non-payment or inappropriate conduct. Clients may also terminate services, but any work completed up to that point will be invoiced accordingly.

Roque Marketing is not liable for any direct or indirect damages resulting from the use of our services. While we strive for excellence in all aspects of our work, final responsibility for the use and impact of the delivered work rests with the client.